Author: Mr. Technician

Mr. Technician: Service and Appointment Scheduling

It’s a typical day at security company headquarters scheduling work orders, answering calls and making sure everything runs smoothly.  The afternoon is dragging, and when 2 p.m. hits, Ms. Secretary stands up sleepily and heads to the coffee machine for an afternoon pick me up.  Then, the phone rings.  Abandoning her coffee, Ms. Secretary knows … Continued

Mr. Technician: Closing a Service Ticket

It’s been a long week out in the field, on average I have closed five service tickets a day.  Life as a security technician is no easy task, but it’s my job to protect the people, so there’s no room for slacking.  However, it’s Friday, the clock has finally struck five, and I am ready … Continued