In the Hot Seat: Castle Security

Here at AlarmBiller, we love to hear from our customers. So much so that, every month, we’re grilling one lucky user about everything from the history of their company to the things that make their business model unique.  And, of course, we want to know why they love AlarmBiller.  

It’s called The AlarmBiller Hot Seat.



Castle Security ResizeIn this month’s chair is Mike Scalzo of Castle Security.

Since its establishment in 2008, the New Castle, Pennsylvania based company has built a well regarded, successful business by providing a wide array of services as well as excellent care to its customers. Since 2015, Castle Security has used AlarmBiller, the number one billing software for security dealers (sorry, I had to), as an extra set of virtual hands to help improve day-to-day operations.

One person who worked closely with Mike and crew to get the software up and running was AlarmBiller Conversion Specialist, Brad Solomon. Over a year later, he still has plenty of great things to say about what it was like to work with the company.

“The biggest thing about Castle was, right when they started AlarmBiller, they were already prepared with relevant questions about how to use it to streamline their business. Their effort to learn as much as they could about the program was impressive. They obviously wanted to take advantage of everything it offered,” he recalls – then adds “And it sounds like it’s paying off.  Tell them ‘hi’ from me, would ya?”

Castle Security, Brad says “hi.”

Now, without further ado, we’re here with Mike Scalzo, writing in from the always sunny PA.

Mike, can you provide a brief history of your company?

After working for years in security, Preston Flannery decided it was time to spread his entrepreneurial wings in 2008 forming Castle Security, LLC.  From humble beginnings, Castle Security has continued to grow becoming one of the area’s premier residential and commercial security providers. 

What is your residential/commercial split?

Commercial clientele make up the majority of Castle Security’s business; nonetheless, many residential properties are serviced and monitored.

Can you sum up the nature of your products and services?

Castle Security’s experienced crew of professional technicians provide products and services include, but are not limited to, the following:  burglary and fire monitoring, closed caption television, data cabling, card access, and more. 

What is unique about your business model?

Castle Security is dedicated to providing first-rate service with cutting edge, top-of-the-line products while meeting the needs of each client’s budget.

Alright. Now let’s talk about some of the aspects of your business that AlarmBiller is helping.

Preston and his office management team have felt that the load has been lightened since purchasing AlarmBiller in 2015.  It is almost as if this software acts as an additional employee seamlessly handling necessary aspects of day-to-day business, such as billing, one-time payments, automatic recurring monthly revenue, technician dispatching, invoices, technician accountability, and more! 

Are there any metrics of note that have improved since beginning to use AlarmBiller?

The office management team has noticed improved organization and accountability.  With the automaticity that AlarmBiller provides, the team has also been able to spend more time providing personalized customer service to valued clients. 

What are some of the biggest changes in customer requests and expectations you’ve noticed over the past year?

With today’s technological environment of “right now,” both residential and commercial clients want to be able to handle as many aspects of their day-to-day life at their fingertips.  AlarmBiller has enabled technology-savvy customers to view bills and make payments automatically or online. In addition, AlarmBiller also allows us to cater to the needs of clients who prefer to receive their bills and make their payments the old fashioned way.

What are the biggest things over the past few years that have affected your business?  The economy? Evolving technology? How you have responded?

Castle Security is dedicated to meeting the needs of all customers; therefore, professional technicians and office managers attend seminars/webinars and trainings throughout the year to maintain and acquire necessary certifications. The security business is ever changing, and Castle Security is doing all that it takes to ensure that is continues to deliver the best of the best to its customers

*And finally, a truly unsolicited shoutout (thanks, guys)!*

AlarmBiller will continue to help Castle Security our customer base and products/services offered continue to grow each year. 

Alright. You can stand up now.